SHIPPING & RETURN POLICY
Our shipping policy:
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
**When your order has been shipped, you will receive an email with tracking information.
Mexico
Shipping Over MXN $2500 Under MXN $2500
(4-10 Days*) FREE*** MXN $350
(1-5 Days*) MXN $350 MXN $550
Business Days* Free Shipping Code: ENVIOGRATIS***
Urban Attik defines orders over $9999.99 MXN (before shipping and taxes, but after discount) as oversize orders. Oversize orders are excluded from any and all shipping-related promotional offers (e.g., Free 1-Day Shipping, Free Standard Shipping on orders over $2500).
During holiday periods and certain promotional events, customers can expect an additional 3-5 days of processing time. During periods of extreme processing, orders could experience a delay of up to 7-14 business days.
Return & Exchange Policy
New Products
We offer a 15-day refund policy on all items marked as new. Returns must be made within 15 days of purchase, with the item in its original condition and packaging. Customers are responsible for return shipping costs.
Worn Clothing
Worn clothing is not eligible for a refund, but may be:
Accepted on consignment, or
Traded for other items of equal or lesser value based on current consignment pricing.
Second-Hand Items
ALL SALES ARE FINAL on second-hand inventory. No returns or exchanges will be accepted.